CUSTOMER INFORMATION
Frequently asked questions.
Quick answers about ordering, product compatibility, delivery, returns, warranty and WooCommerce payments.
BEFORE YOU ORDER
Clear information for technical products.
Check the product description, attributes, SKU and compatibility details carefully. Contact the team when a replacement part or technical specification needs verification.
Ask another questionHow can I check whether a replacement part is compatible?+
Compare the manufacturer, exact model number, part number, voltage, dimensions, connector and mounting details. Contact the team before ordering when any specification is uncertain.
Are the prices and stock levels updated automatically?+
Yes. Product cards, category pages and shop sections use WooCommerce product data, so published prices, sale prices and stock status update throughout the website.
Can I place a bulk or trade order?+
Yes. Use the contact page with the product SKUs and required quantities. The store owner can provide availability, lead times and trade pricing where applicable.
Which payment methods are available?+
Payment methods depend on the WooCommerce gateways configured by the store owner. Available methods appear securely during checkout.
How will I know when my order is dispatched?+
WooCommerce order emails can confirm processing, completion and other order status updates. Tracking information depends on the configured courier integration.
What should I do if a product arrives damaged?+
Contact the store promptly with the order number and clear photographs of the product, packaging and shipping label. Keep all packaging until instructions are provided.
Can I return an unwanted product?+
Return eligibility depends on the store policy and applicable consumer law. Request return instructions before sending an item back and keep the product complete with its accessories and packaging.
Do products include a warranty?+
Warranty terms vary by product and manufacturer. Product-specific warranty information should be shown on the product page or confirmed by the store team.