AFTER-SALES SUPPORT
Warranty, repairs and replacement parts.
A structured process helps customers provide the right information when a product develops a fault or a replacement component is required.
1
Identify the product
Provide the order number, product name, SKU, serial number and purchase date.
2
Describe the issue
Explain the fault, when it occurs and any troubleshooting already completed.
3
Send useful evidence
Photographs or a short video can help the team understand damage, connectors or error messages.
4
Wait for instructions
Do not send products back before receiving the correct return, repair or warranty instructions.